RESOLVE VS CLARIFY QUESTIONS HOW TO

Lets say you have come to a conclusion or judgement and it sounds something like: You did this on purpose to hurt me! This accusation can be easily turned into a question, Did you do this on purpose to hurt me? Although the conclusion is part of it, the question comes across as a genuine inquiry, as long as its paired with a tone of voice that is calm. Or the tried and true all purpose question: If you are not able to come up with one of these in the moment when you are trying to improve communication, here are question starters to begin an open ended question: What’s the biggest risk of you not making progress? What ideas do you have that would meet both our needs? What would it take for us to be able to move forward? Remember your tone and body language need to be matched to sincere inquiry-and listen fully to get the answer and the underlying information that comes from truly trying to understand the other person. If you don't tend toward open ended questions, here a few all purpose ones that can be used in almost all situations. It invites open communication and sharing of ideas. This kind of question cannot be answered with a single word answer. The most helpful type of question in conflict resolution is the open ended type. Here's a clarifying question that helps to fill in the blanks, I think I missed it, can you tell me what happened on Tuesday? Instead of jumping to make a judgement, ask a probing question and listen to understand. Here's another one: Could you repeat the second part again? The person asking shows they want to make sure they understand what has been said and the other person knows they are being listened to intently. Here's one: Would you tell me more about what your reaction was? The person answering gets the chance to explain themselves-and knows the other person is interested in their thoughts and experiences. A clarifying question serves many purposes. In a conflict, ask clarifying questions before coming to conclusions. They have a restricting aspect and generally do not help to deepen or solidify a relationship. Close ended questions can have the effect of shutting down communication. A closed ended question is useful when someone needs to know a simple answer and wants to limit the information coming from the respondent. Would you like fries with that? Yes or no. How do you recognize this kind of question? It can be answered with yes, no or one word. Red pill or blue pill? Its a closed ended question. There's an art to asking questions at the right time and in the right way.

RESOLVE VS CLARIFY QUESTIONS HOW TO

Its important to learn how to structure questions, which type of question to use when, and the the effect of particular questions.

In conflict resolution training, participants are taught the skill of effective questioning.

Asking the right question can make all the difference in a conflict

Resolve vs clarify questions